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Wuhan Zhizhu Perfect Home Technology Co., Ltd. (registered at No. 1704, 1705 and 1706, 17th floor, Central Creative Building Tower Office Building, No. 33 Luoyu Road, Hongshan District. Hereinafter referred to as "Zhizhu Perfect" or "We") We are well aware of the importance of user privacy, and we will take corresponding security protection measures in accordance with the requirements of laws and regulations to protect your personal information safely and controllably. In view of this, Zhizhu Perfect Platform Provider (or "we") has formulated the "Zhizhu Perfect Platform Privacy Policy" (hereinafter referred to as "this privacy policy") and we promise to handle your personal information in strict accordance with this privacy policy.

We remind you here:

This privacy policy applies to the perfect platform, does not apply to the perfect space platform, does not apply to other products or services provided by the perfect affiliated company, nor does it apply to information collected by third parties who access the perfect platform to provide products or services to you.

Before you register to log in to the perfect platform, please be sure to read this privacy policy carefully and fully understand the terms and conditions, including but not limited to the terms of exemption or limitation of our liability, so that you can make the appropriate choice in accordance with the guidelines of this privacy policy. For the relevant terms involved in this privacy policy, we strive to use easy-to-understand and concise words or expressions, and use bold processing to remind you of the terms and personal information that have a significant relationship with your rights and interests in this privacy policy. You know and acknowledge that when you check "agree" to this privacy policy, you agree to our processing of your personal information in accordance with this privacy policy. If you have any questions, comments and suggestions about this privacy policy, you can contact us through the contact information set out in this privacy policy.

 

This Privacy Policy will help you understand the following:

1. how we collect your personal information
2. how we use your personal information.
3. how we store your personal information

4. how we share, delegate processing, transfer and publicly disclose your personal information.

5. how we protect your personal information

6. you how to manage your personal information

7. how we use similar technologies such as cookies

8. Protection of Minors' Personal Information

9. how your information moves globally

10. NOTICE AND AMENDMENT

11 How to Contact Us

 

1. how we collect your personal information

(I) the circumstances in which we collect your personal information

Personal information refers to all kinds of information related to identified or identifiable natural persons recorded electronically or by other means, excluding anonymized information.

Sensitive personal information refers to personal information that, once leaked or illegally used, can easily lead to the infringement of the personal dignity of natural persons or the personal and property safety of natural persons, including biometric identification, religious beliefs, specific identities, medical and health, financial accounts, whereabouts and other information, as well as personal information of minors under the age of 14.

We will only collect and use your personal information for the following purposes:

1. Registration, login and improvement of information

When you register and log in to Zhizhu Perfect Platform with your mobile phone number, we need to collect your mobile phone number and SMS verification code. We collect your above information to help you complete the registration of Zhizhu Perfect Platform account and protect your account security. If you do not provide such information, we will not be able to create an account for you and provide services to you normally.

When you use a third-party account to register and log in to Zhizhu Perfect Platform, we need to collect the avatar, nickname and user identification of your third-party account (WeChat user identification is OpenID). We collect your above information to help you complete the registration of the perfect platform account and protect your account security. If you do not provide such information, we will not be able to create an account for you and provide services to you normally.

If you are an enterprise account, when you register your Zhizhu Perfect Platform account, you may need to provide us with your E-mail, name, urTokern and initial password. We collect your above information to help you complete the registration or opening of Zhizhu Perfect Platform account and protect your account security. If you do not provide such information, we will not be able to create an account for you and provide services to you normally.

If you are an enterprise account, when you apply to open a sub-account of the enterprise account of the perfect platform, you may need to provide us with your name, E-mail, login password and mobile phone number. We collect your above information to help you complete the sub-account opening of the enterprise account of Zhizhu Perfect Platform and protect the security of your account. If you do not provide such information, we will not be able to create a sub-account for you and provide services to you normally.

2. Account Binding and Setting

After logging into Zhizhu Perfect Platform, you can improve or modify your security information on the account setting page. We need to collect your login password, mobile phone number, SMS verification code and bound E-mail. We collect the above information to protect your account security. If you are not willing to provide the above information, it will not affect the basic functions of your use of the perfect platform.

In addition, you can improve your basic information on the account setting page, and choose to fill in or check your basic information (including nickname, avatar, gender, city). We collect your above information to understand your positioning and needs. Your above personal information will help us provide you with more accurate services and better product experience. If you are not willing to provide the above supplementary information, it will not affect your basic functions of using the perfect platform.

3. Data certification

When you carry out real-name authentication in your account setting, you should first bind your mobile phone number or E-mail number to your account and submit your real name and ID number. We collect the above personal information to help you improve your reputation of integrity and attract customers. If you do not carry out real-name authentication, it will not affect your normal use of other business functions of Zhizhu Perfect Platform.

When you bind your bank card in the account setting page, you need to provide your bank card opening bank, branch, location, bank card account number and real name. We collect the above information for you to participate in the transaction activities of Zhizhu Perfect Platform. If you do not provide the above information, you will not be able to collect and pay through bank transfer on the Zhizhu Perfect Platform, so that you will not be able to participate in the trading activities of the Zhizhu Perfect Platform, but it will not affect your normal use of other business functions of the Zhizhu Perfect Platform.

4. Search Tools

When you use the search tool, we need to collect your search history. If you do not agree that we collect the above information, you may not be able to use the search function we provide to you, but it will not affect your normal use of other business functions of the perfect platform.

5. Free advice

We provide you with online customer service and telephone customer service free consultation service. When you communicate with customer service personnel, when you ask us to provide reservation service, you need to provide us with your city, nickname, mobile phone number, etc.

Platform activities

When you sign up for our platform activities, we need to collect your relevant information: your scheme information (such as scheme name, scheme city, scheme community, scheme building number), uploaded design materials (such as household type map, copy map, CAD model), marking information (such as size, text), floor parameters (such as current floor, interior area, floor height, floor thickness), we collect the above information for your successful registration to participate in the platform activities. If you do not agree with our collection of the above information, you may not be able to participate in platform activities, but it will not affect your normal use of other business functions of the perfect platform.

7. Ensure basic security of network access and services

In order to ensure the security of the service, we need to collect your unique device identifier, IP address, access date and time, and service log information. We collect the above information from you to ensure the safety of application operation. If you do not provide the above information, we cannot guarantee the safety of application operation during your use.

8. Customer Service

When you put forward inquiries, complaints, suggestions or feedback to us through our feedback system, in order to contact you, help you solve problems as soon as possible or record the solutions and results of related problems, we need to collect your conversation records with us, the account information you provide, the contact information you provide, and the information you provide to prove relevant facts (such as problem description and attachment). We collect the above information to complete customer service. If you do not provide such information, your complaints, suggestions and feedback may not be handled in a timely and effective manner, but it will not affect your normal use of our other services.

Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service is not described in the above description and your information is collected, we will separately explain the content, scope and purpose of information collection to you through page prompts, website announcements, etc., in order to obtain your consent.

(II) our collection of other people's personal information

When you use project management, you need to provide other people's personal information under the above functions. Before providing the aforementioned personal information, you need to ensure that you have obtained its valid and complete authorization.

(III) device permission invocation

In the process of using the perfect platform, we need to apply for equipment permission from you within the necessary scope. Please know that we will not open your device's permission by default. Only when you actively confirm the opening, can Zhizhu Perfect Platform collect your information through the device's permission.

If you want to turn off the permission after authorizing the permission for the first time, you can choose to turn off the permission in the setting function of the device, then we will not continue to collect and use your personal information, nor can we provide you with the above functions corresponding to these authorizations. Your decision to turn off your permission will not affect the processing of personal information that was previously carried out on the basis of your authorization.

If you want to view the permission of Zhizhu Perfect Platform, the purpose of calling the permission, and the details you asked before calling the permission, please click "Application and Use Details of Zhizhu Perfect Platform Equipment Permission".

We do not need to obtain your consent to process your personal information (IV):

1. It is necessary to conclude and perform the contract to which you are a party;

(2) necessary for the performance of statutory duties or obligations;

3. It is necessary to respond to public health emergencies, or to protect the life, health and property safety of natural persons in emergency situations;

4. Carrying out news reports, public opinion supervision and other behaviors for the public interest, and handling personal information within a reasonable range;

5, in accordance with the law in a reasonable range to deal with your own disclosure or other legal disclosure of personal information;

6. Other circumstances stipulated by laws and administrative regulations.

 

2. how we use your personal information.

1. We will use the above personal information for the purpose of collecting it in order to realize the functions of our products and/or services.

The sensitive personal information we collect has been displayed in this privacy policy through a prominent logo; if you need to obtain your separate consent, we will obtain your separate consent before collection. Please be aware that once your sensitive personal information is leaked, tampered with or illegally used, it will cause damage to your personal or property safety. In order to prevent your sensitive personal information from being disclosed or illegally used, we have taken appropriate technical and administrative protection measures to ensure the security of your personal information.

3. Please note that all personal information you provide when using our products and/or services will continue to be authorized to be used by us during your use of our products and/or services unless you delete it or refuse to collect it through system settings. When you cancel your account, we will stop using and delete or anonymize your personal information. At that time, if you re-register your account, we will not be able to restore your previous information.

4. As our products and services are upgraded and iterated, we may adjust the business functions described in this privacy policy and the types of personal information collected and used accordingly. When new functions or services are related to the functions or services we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. When we want to use your personal information for scenarios that are not directly or reasonably related to the original processing purpose, or other purposes not specified in this privacy policy, or information collected for specific purposes for other purposes, we will update this privacy policy, relevant product pages and other privacy documents and inform you through pop-up windows, in-station letters, push information and other ways, and seek your consent in advance; if the information is sensitive personal information, we will obtain your separate consent.

 

3. how we store your personal information

(I) Storage Location

In accordance with laws and regulations, we store your personal information collected and generated in the course of our domestic operations in the People's Republic of China. At present, we will not transfer the above information abroad. If we transfer it abroad in the future, we will act in accordance with relevant laws and regulations.

(II) storage period

We store your personal information only for the minimum storage period necessary for the purpose of providing the service. After the expiration of the aforementioned period, we will delete or anonymize your personal information, unless otherwise provided by laws and regulations.

 

How we share, delegate processing, transfer and publicly disclose your personal information

(I) sharing

1. We will not share your personal information with any company, organization or individual other than affiliated companies, except in the following situations and the following situations:

(1) obtain your separate consent;

(2) Sharing under statutory circumstances: We may share your personal information in accordance with laws and regulations, litigation dispute resolution needs, or in accordance with the requirements of administrative and judicial organs in accordance with the law.

2. Sharing with affiliated companies: In order to facilitate Zhizhu Perfect Platform Account to provide you with products and services, recommend information that you may be interested in, identify abnormal member accounts, and protect the personal and property safety of Zhizhu Perfect affiliated companies or other users or the public from infringement, your personal information may be shared with our affiliated companies and/or their designated service providers. We will only share the necessary personal information, and subject to the purposes stated in this privacy policy, if we share your personal sensitive information or affiliates change the use of personal information and processing purposes, we will ask for your authorization again.

(II) Delegated Processing

We may entrust third-party service providers to process your information on our behalf so that the third-party service providers can help us provide professional services. Including decoration product distribution, door-to-door installation and other services. The above-mentioned entrusted processing is subject to the purposes stated in this Privacy Policy, and we will require the trustee to comply with strict confidentiality obligations and take effective confidentiality measures through written agreements, audits, etc., and prohibit it from using the entrusted information for purposes other than the entrusted purposes.

(III) transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

2. In case of merger, acquisition or bankruptcy liquidation of Zhizhu perfect technology provider, or other situations involving merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require the new company and organization holding your personal information to continue to be bound by this policy, otherwise we will require the company, organization and individual to seek authorization and consent from you again.

(IV) public disclosure

We will only disclose your personal information in the following circumstances:

With your explicit consent or based on your active choice, we may disclose your personal information publicly;

2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the perfect space platform, or to protect the personal and property safety of users or the public of the perfect space platform from infringement, we may disclose your personal information in accordance with laws and regulations or with your consent, including relevant violations and the measures that the perfect space platform has taken against you. For example, if you seriously violate the perfect space design rules due to the infringement of third-party intellectual property rights such as uploaded pictures and models, we may publicly disclose your information and violations.

Exceptions (V) prior authorization for the sharing, transfer and public disclosure of personal information

In the following cases, the sharing, transfer and public disclosure of your personal information does not require your prior authorization and consent:

(1) related to national security and national defense security;

(2) related to public security, public health and major public interests;

(3) related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of judgments;

4. In order to protect the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain my consent;

Personal information that you disclose to the public on your own;

6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

Please note that, in accordance with applicable law, if we take technical measures and other necessary measures to process personal information so that the recipient of the data cannot re-identify a specific individual and cannot recover, the sharing, transfer and public disclosure of such processed data does not require further notice to you and your consent.

 

5. how we protect your personal information

(I) we have adopted reasonable and feasible security measures in accordance with industry standards to protect your information from unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, when exchanging data between your browser and the server, it is protected by SSL protocol encryption. At the same time, we provide HTTPS protocol secure browsing mode for Zhizhu Perfect website. We will use encryption technology to improve the security of personal information. We will use trusted protection mechanisms to prevent malicious attacks on personal information. We will deploy access control mechanisms to ensure that only authorized personnel can access personal information, if the personal information of minors is involved, we will strictly set the information access rights and control the scope of minors' personal information. Staff who access minors' personal information must be approved by the person in charge of minors' personal information protection or their authorized management personnel, record the access, and take technical measures to avoid illegal copying and downloading of minors' personal information; and we Will organize security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

(II), we have the industry's advanced data-centric data security management system around the data life cycle, from the organizational construction, system design, personnel management, product technology and other aspects of multi-dimensional to enhance the security of the entire system.

(III) the Internet is not an absolutely safe environment, when using the Smart Perfect Platform service, we strongly recommend that you do not use the communication method recommend by the Smart Perfect Platform to send your information. You can connect and share with each other through our services. When you create a communication, transaction or share through our service, you can choose the object of communication, transaction or share, as a third party who can see your transaction content, contact information, exchange information or share content and other related information.

(IV) If you need to disclose your personal information, such as contact information or contact address, to other parties or potential counterparties, please properly protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact Zhizhu Perfect Technology immediately so that we can take corresponding measures according to your application.

(V), please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even personal sensitive information about you or others. Please consider more carefully whether to share or even publicly share relevant information when using our services.

(VI), please use a complex password to help us keep your account secure. We will do our best to ensure the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.

(VII), we will update and disclose relevant contents such as security risks and personal information security impact assessment reports from time to time. You can obtain them through Zhizhu Perfect Technology Announcement.

(VIII) in the unfortunate occurrence of personal information security incidents, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of security incidents, we have taken or will take disposal measures, you can independently prevent and reduce risks Suggestions, remedial measures for you, etc. We will inform you of the relevant information of the incident by mail, letter, telephone, push, etc. When it is difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective way.

At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

6. you how to manage your personal information

In accordance with relevant Chinese laws, regulations, national standards, and common practices in other countries and regions, we guarantee that you exercise the following rights to your personal information:

1. Query and copy your personal information

You have the right to inquire about your personal information. You can inquire about your personal information through the following channels:

(1) If you are an individual user, if you want to inquire about your personal information, such as basic account information, you can click "Account Settings-General Settings" to access.

(2) If you are an enterprise user, if you want to query your personal information, such as basic account information, you can click "Enterprise User-My Account-Basic Information" to query.

At the same time, you can also contact us to inquire or copy your personal information according to the contact information specified in this privacy policy. Under the premise of complying with relevant laws and regulations and technically feasible, we will provide you with a copy of personal information that can be copied in an appropriate manner within a reasonable period of time.

2. Correct and supplement your personal information

If you are an individual user, if you want to correct or supplement your personal information, such as basic account information, you can click "account settings-general settings" to correct or supplement, or change your login password in "account settings-general settings-account security.

If you are an enterprise user, if you want to correct or supplement your account information, such as basic account information, you can click "Enterprise User-My Account-Basic Information" to correct or supplement.

At the same time, when you find that the personal information we process about you is incorrect or incomplete, you have the right to ask us to make corrections or supplements. You can contact us through the contact details set out in this Privacy Policy.

3. Delete your personal information

You can request us to delete your personal information in the following situations:

(1) If our handling of personal information violates laws and regulations;

(2) You withdraw your consent based on your consent to process your personal information;

(3) If our handling of personal information violates our agreement with you;

(4) If the purpose of our processing has been achieved, cannot be achieved, or it is no longer necessary to use your personal information to achieve the purpose of processing;

(5) If you no longer use our products or services, or you cancel your account;

(6) if we no longer provide you with products or services, or if the storage period has expired;

(7) Other circumstances prescribed by law.

If we decide to respond to your request for deletion, we will also notify the entities that obtained your personal information from us to delete it in a timely manner, unless otherwise required by law or these entities have your independent authorization.

4. Change the scope of your authorized consent

Each business function requires some basic personal information to be completed. For the collection and use of additional personal information, you can give or withdraw your authorization at any time. You can contact us through the contact information provided in this privacy policy to authorize changes.

Please understand that when you withdraw your consent, we will not be able to provide you with the services corresponding to the withdrawal of consent, but will not affect the previous personal information processing services based on your authorization.

5. Cancellation of accounts

If you wish to cancel your account, you can contact us through the methods set out in this privacy policy, and we will respond to your request in a timely manner.

Your cancellation of the above account is irreversible. We will stop providing you with products or services, no longer collect your personal information, and delete or anonymize the personal information related to your account according to your request.

6. Transfer of your personal information

If you need to transfer your personal information to another platform, business or organization, you can contact us through the contact information set out in this privacy policy. We will review your request and provide you with a way to transfer your personal information if it meets the conditions set by the Internet Information Department and is technically feasible.

7. Right of explanation

If you have any questions about our personal information processing rules, you can contact us through the contact information provided in this privacy policy, and we will explain the relevant personal information processing rules to you.

8. Right to limit or refuse processing

Subject to legal requirements, you have the right to restrict or refuse our processing of your personal information. If you want to exercise this right, you can contact us through the contact information provided in this privacy policy, and we will process the reply as soon as possible after receiving your request.

9. Other personal information rights

If you do not contact us to make special arrangements, in accordance with the relevant laws and regulations, your close relatives can exercise the above-mentioned access, copy, correction, deletion and other rights to the relevant personal information behind you.

10. Complaints and reports

If you have questions about how we handle your personal information and think that our personal information processing has harmed your legitimate rights and interests, you can give feedback at the bottom of the homepage of official website through [Other]-[Report] or through this privacy policy. If you complain or report to us with the contact information specified, we will reply within 15 days or the time limit prescribed by law.

11. Respond to your above request

For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will reply within 15 days or within the time limit stipulated by laws and regulations.

For your reasonable request, we do not charge a fee in principle, but we will charge a certain cost fee for unprovoked repeated requests that exceed the reasonable limit.

12. Exceptions to Response Situations

In the following cases, we will not be able to respond to your request:

(1) in connection with our performance of our obligations under laws and regulations;

(2) those directly related to national security and national defense security;

(3) Directly related to public security, public health, or major public interests;

(4) those directly related to criminal investigation, prosecution, trial and execution of judgments;

(5) We have sufficient evidence that the user has subjective malice or abuse of rights;

(6) For the purpose of safeguarding the life, property and other major legitimate rights and interests of users or other individuals, but it is difficult to obtain their consent;

(7) Responding to the user's request will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;

(8) Involving trade secrets.

 

How we use similar tools like cookies

（一）Cookie

To ensure the proper functioning of the Site, to make your visit easier, and to recommend you with content that may be of interest to you, we store cookies, FlashCookie, or other local storage provided by your browser (or an associated application) that typically contains identifiers, site names, and some numbers and characters (collectively, "cookies") on your computer or mobile device. With the help of cookies, websites can store data such as your preferences or the items in your shopping cart.

If your browser or browser add-on services allow it, you can modify your acceptance of cookies or reject our cookies. For more information, see AboutCookies.org. However, if you do so, it may affect your safe access to our website in some cases, and you may need to change your user settings every time you visit our website.

(II) Cookie Similar Technologies

In addition to cookies, we also use other similar technologies such as web beacons, pixel tags, and ETags on our website.

For example, we may send you an email with a link to an address that links to content on our website, and if you click on that link, we will track that click to help us understand your product or service preferences so that we can proactively improve the customer service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in the email, we can know whether the email is opened or not. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.

An ETag (entity tag) is an HTTP protocol header that is passed between an Internet browser and an Internet server in place of a cookie. ETag can help us avoid unnecessary server load, improve service efficiency, save resources and energy, at the same time, we may record your identity through ETag, so that we can better understand and improve our products or services. Most browsers provide users with the function of clearing browser cache data. You can perform the corresponding data clearing operation in the browser setting function. However, please note that if you disable ETag, you may not be able to enjoy a relatively better product or service experience.

Use of the (III) SDK

In order to ensure the stable operation and function realization of our client, so that you can use and enjoy more services and functions, our application will be embedded with the SDK of authorized partners or other similar applications. Click to view the SDK details of our access authorized partners.

We will conduct strict security checks on the application program interface (API) and software tool development kit (SDK) through which authorized partners obtain relevant information, and agree with authorized partners on strict data protection measures to process personal information in accordance with this policy and any other relevant confidentiality and security measures.

 

How we protect the personal information of minors

Our products and/or services are intended for adults and do not actively collect personal information from minors. If you are a minor under the age of 14, please do not register and use our service. If you are a minor who has reached the age of 14 but under the age of 18, please register and use our products and/or services after obtaining the authorization of your guardian. If there are facts that we have collected personal information from minors without prior verification of age or without the consent of a verifiable guardian, we will try to delete the relevant information as soon as possible after we know and verify it.

How your information moves around the world

The personal information collected and generated by our operations in the People's Republic of China is stored in China, except in the following cases:

(1) the applicable law is clearly defined;

(2) obtain your explicit authorization;

3. Your personal initiative such as cross-border services through the Internet.

In view of the above, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.

 

10. NOTICE AND AMENDMENT

In order to provide you with better services and with the development of the perfect platform business, this privacy policy may be changed in due course. We will post any changes to this Privacy Policy on this page. For major changes, we will also provide more prominent notice (we may explain the specific changes to the privacy policy by making special prompts on the browsing page). We will not diminish your rights under this Privacy Policy without your express consent.

Material changes referred to in this Privacy Policy include, but are not limited:

(1) There have been significant changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc;

(2) We have undergone significant changes in our ownership structure and organizational structure. Such as business adjustments, changes in owners caused by bankruptcy mergers and acquisitions, etc;

(3) Changes in the main objects of external provision, transfer or public disclosure of personal information;

(4) Significant changes in your rights to participate in the processing of personal information and the manner in which they are exercised;

(5) Our responsible department for handling personal information security, contact methods and complaint channels change;

(6) When the personal information security impact assessment report indicates that there is a high risk.

We will also archive older versions of this Privacy Policy for your review.

 

11 How to Contact Us

You can contact us in the following ways, and we will reply to your request within 15 days:

If you have any questions, comments or suggestions related to this privacy policy or the protection of personal information, you can contact our personal information protection officer through the following E-mail:

Contact E-mail:viveco@viveco.cn

You can also send your written questions, comments or suggestions to the Company at the following address:

Name: Wuhan Zhizhu Perfect Home Technology Co., Ltd.

Address: Room 1705, Incubator, WuDa Luojia Creative Park, 33 Luoyu Road, Hongshan District, Wuhan City, Hubei Province

You can also contact our staff through the following telephone numbers:

Contact number: 027-8777-8066

If you are not satisfied with our response, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you can also seek a solution by filing a lawsuit with the court with jurisdiction in the defendant's domicile.